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Frequently Asked Questions

Here you’ll find our most frequently asked questions. If you don’t see your question, please don’t hesitate to contact us.

What sets Color Lux apart from everyone else?

Color Lux offers high-end hardware options, beautiful and luxurious fabrics, 800+ solid colors – which includes more whites than any other competitor within the industry – along with thousands of patterns and textures. We also create products using production on-demand technology, allowing us to never run out of stock and giving us the flexibility to offer a wide variety of options for any design aesthetic.

How customized can an order get?

Customization options will vary from dealer to dealer, however, we carry over 800 colors and thousands of patterns that your local dealer can help you choose from, so that you can create curated collections based on your preferences.

Are patterns and colors limited to the options on the site?

Our website is limited in respect to patterns and textures, however, we do show all solid colors available on each fabric for every product. Still, we offer thousands of patterns and textures for our products, all of which a dealer or decorator can help you pick out for your home.

How do I correctly measure for my window treatments?

At Color Lux, we take the hassle out of measuring your windows. In order to guarantee a perfect fit, your Color Lux dealer will provide measuring services to you.

Is installation included? Can it be added?

Installation and the ability to add it on varies from dealer to dealer. To confirm whether the availability of this option, please contact your local Color Lux retailer.

Does Color Lux offer swatches? Are they free?

Availability of swatches and their pricing vary from dealer to dealer. If you’re interested in testing a swatch, please contact your local Color Lux retailer for more details.

Can orders be placed online?

Orders cannot be placed online. They can only be placed with a local retailer.

Do you need to visit a dealer to pick up your order?

This will vary from dealer to dealer. Please contact your local Color Lux retailer for more details.

Can orders be shipped to your home or business?

Shipping options will vary from dealer to dealer. Please contact your local Color Lux retailer for more details.

Are Color Lux products child-safe?

We offer a wide variety of cordless and motorization options for our window treatments. To learn more, visit our website or contact your local dealer.

Are your products sustainably made?

At Color Lux, we are committed to sustainable thinking. Our operations reduce waste through the use of production on-demand processes, and shades are made to order, including the fabric, so we don’t carry unnecessary amounts of unsold material.

Where are your products manufactured?

All of our custom window treatments are designed, manufactured, and assembled in Maplewood, New York.

What is the return policy on Color Lux products?

Our return policy will vary from dealer to dealer. Please contact your local Color Lux retailer for more information.

What is included in Color Lux’s satisfaction guarantee?

Our satisfaction guarantee will vary from dealer to dealer. Please contact your local Color Lux retailer for more information.